Welcome to Justbookitnow.com! We know as event creators and consumers you want your events to run safely and smoothly. We want the same thing for our platform. We’re excited you are here.

Please read these Terms of Service (or Terms, as further described in Section 1.4) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using Justbookitnow.com’s Services, you agree to comply with and be bound by these Terms, as applicable to you.

NOTE: IMPORTANT NOTICE: Section 9 of these Terms of Service contains a binding arbitration provision and class action waiver that may affect your legal rights. Please read Section 9 very carefully.

1. Accepting These Terms

1.1 What’s What. Justbookitnow.com’s products, features and offerings are available (a) online through various Justbookitnow.com properties including without limitation, Justbookitnow.com, flameconcepts.systems or flameconcepts.com  (“Site(s)”); (b) off platform, including without limitation, RFID, entry management, sponsorship and marketing or distribution services; and (c) through mobile applications, webpages, application programming interfaces, and subdomains (“Applications”). (a), (b), and (c) are collectively referred to as “Justbookitnow.com Properties” or our “Services”. These Terms apply to any Site(s) on which they are posted; where other terms or agreements are instead posted, those terms or agreements apply to the extent they conflict with these Terms. The material, including without limitation information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds and other content contained in or delivered via the Services or otherwise made available by Justbookitnow.com in connection with the Services is the “Site Content” (or “Content”). Any material (including the foregoing categories) that you contribute, provide, post or make available using the Services is “Your Content.”

1.2 Who’s Who.

When these Terms use the term “Organiser,” we mean event creators or business and venue owners using the Services to create events displayed on the sites for consumers using our Services (a) to consume information about or attend, travel or stay at your place of business, venue or event (“Consumers”), or (b) for any other reason. Organisers, Consumers and third parties using our Services are all referred to in these Terms collectively as “Users,” “you” or “your.”

In these Terms references to “you” means the Organiser, developer or business owner working on behalf of an business who has a client account with one of our sites or services for the promotion of their events or bookings  and references to “we”, “us”, “our” and “Flame Concepts Ltd” or “Flame” or “Flame Concepts” or “Justbookitnow.com” means Flame Concepts Ltd and any owned and managed services you have with us (or our sites) owned and managed us including and not limited to flameconcepts.systems or justbookitnow.com .   Flame Concepts Ltd is Registered in England and Wales 7994559 at Arkle House, 31 Lonsdale Street, Carlisle, CA1 1BJ with a trading address of Unit 5D Lakeland Business Park, Cockermouth, Cumbria, CA13 0QT.

1.3 What Else.

If you are an Organiser offering events with paid tickets, Justbookitnow.com’s Merchant Agreement and Organiser Refund Policy Requirements are also applicable to you. If you are an Organiser or Consumer, Justbookitnow.com’s Community Guidelines are applicable to you. (Some, but not all, of the terms in those agreements are duplicated in these Terms of Service.) If you are a third party interacting with our Services not as an Organiser or a Consumer, the API Terms of Use or Trademark and Copyright Policy might be applicable to you. Please be on the lookout for additional terms and conditions displayed with certain Services that you may use from time to time as those will also be applicable to you. And, by agreeing to these Terms of Service, you acknowledge you have read the Privacy Policy and Cookie Statement applicable to all Users. We may sometimes provide you with services that are not described in these Terms of Service, or customised services: unless we have entered into a separate, signed agreement that expressly supersedes these Terms of Service, these Terms of Service will apply to those services as well.

1.4 What the “Terms of Service” Means.

These Terms of Service and the other documents referenced in them (including in Section 1.3 above) comprise of Flame Concetps Ltd’s (herin refered to as the “Justbookitnow.com”) “Terms.” These Terms are a legally binding agreement between you and Justbookitnow.com governing your access to and use of the Services and setting out your rights and responsibilities when you use the Services. By using any of our Services (including browsing a Site), you are agreeing to these Terms. If you do not agree to these Terms, please do not use or access the Services. If you will be using the Services on behalf of an entity (such as on behalf of your employer), you agree to these Terms on behalf of that entity and its affiliates and you represent that you have the authority to do so. In such case, “you” and “your” will refer to that entity as well as yourself.

2. Justbookitnow.com’s Services and Role

2.1 What We Do.
Justbookitnow.com’s Services provide a simple and quick means for Organisers to create business, event or venue listings, speaker profiles, organiser profiles, and other webpages related to their events, venues or businesses,  promote those pages and events to visitors or browsers on the Services or elsewhere online, manage online or onsite ticketing and registration, solicit donations, and sell or reserve merchandise or accommodations related to those events to Consumers or other Users. Descriptions of other and more specific services can generally be found on the Site of each of the Justbookitnow.com Properties.

  • The Client owns and maintains all their company information and prices on the Phoenix ® system and sets all their prices to be used.
  • Justbookitnow.com has no obligation to achieve a minimum number of ticket sales.
  • Justbookitnow.com will provide initial set-up and initial training service in relation to Flame Concepts’s online system which shall include training of identified Client’s nominated individuals in the use of the system. Flame Concepts will provide the Client’s nominated individuals with passwords allowing access to Flame Concepts’s online system unless we provide a supported solution.
  • The Client will be solely responsible for the administration of the gate entry for online tickets unless agreed that we shall provide the required support. Any additional support required from Flame Concepts Ltd will be the agreed as required and will form an addendum to this agreement and payable at agreed rates.

2.2 How We Fit In.
Justbookitnow.com is not the creator, organiser or owner of the events, venues or businesses listed on the site(s). Rather, Justbookitnow.com provides its Services, which allow Organisers to manage ticketing and registration and promote their events alongside allowing businesses or events to be listed to promote their own online bookings to help bring a marketplace together of the greatest things to see and do. The Organiser is solely responsible for ensuring that any page displaying an event on the sites (and the event, venue or business itself) meet all applicable local and other laws, rules and regulations, and that the goods and services described on the page are delivered as described and in an accurate satisfactory manner. The Organiser of a paid event selects the payment processing method for its event as more fully described in the Merchant Agreement and may include our Ticketing Agent Terms in the rare situation where justbookitnow.com will act to take payment on an event organisers behalf. Consumers must use whatever payment processing method the Organiser selects. If the Organiser selects a payment processing method that uses a third party to process the payment through justbookitnow.com’s services, then Justbookitnow.com processes the transaction through our services but we transmit the Consumer’s payment details to the Organiser’s designated payment provider. Organisers may list their business, venue or event if they have an alternative third party online booking solution and in which case neither justbookitnow.com or its preferred partners will process any details of the sale or payment.  If an Organiser uses Justbookitnow.com Payment Processing (as defined in the Ticketing Agent Terms), Justbookitnow.com also acts as the Organiser’s limited agent solely for the purpose of using our third party payment service providers to collect payments made by Consumers on the Services and passing such payments to the Organiser.
3. Privacy and Consumer Information

3.1 We know your personal information is important to you and it is important to Justbookitnow.com too. Information provided to Justbookitnow.com by Users or collected by Justbookitnow.com through Justbookitnow.com Properties, is governed by our Privacy Policy.

3.2 If you are an Organiser, you represent, warrant and agree that (a) you will at all times comply with all applicable localnational and other laws, rules and regulations with respect to information you collect from (or receive about) consumers, and (b) you will at all times comply with any applicable policies posted on the Services with respect to information you collect from (or receive about) consumers.

4. Term; Termination

4.1 These Terms apply to you as soon as you access the Services by any means and continue in effect until they are terminated. There may come a time where either you or Justbookitnow.com decides it’s best to part ways as described in Sections 4.2 or 4.3 below. When that happens, these Terms will generally no longer apply. However, as described in Section 4.4, certain provisions will always remain applicable to both you and Justbookitnow.com.

4.2 Justbookitnow.com may terminate your right to use the Services at any time (a) if you violate or breach these Terms; (b) if you misuse or abuse the Services, or use the Services in a way not intended or permitted by Justbookitnow.com; or (c) if allowing you to access and use the Services would violate any applicable local, state, provincial, national and other laws, rules and regulations or would expose Justbookitnow.com to legal liability. Justbookitnow.com may choose to stop offering the Services, or any particular portion of the Service, or modify or replace any aspect of the Service, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, where, in Justbookitnow.com’s sole discretion, failure to do so would materially prejudice you. You agree that Justbookitnow.com will not be liable to you or any third-party as a result of its termination of your right to use or otherwise access the Services.

4.3 For listings on justbookitnow.com website for the promotion of your event, venue or business only, except to the extent you have agreed otherwise in a separate agreement between you and Justbookitnow.com/Flame Concepts Ltd for the provision of booking and ticketing services, websites, email marketing or any other services provided by Flame Concepts Ltd including payment services,  (all of those agreements which run on a minimum 12 month rolling contract and further details can be found on our Flame Concepts Business Terms of Service), you may terminate your access to the justbookitnow.com promotional website only and the general applicability of Terms by deleting your account. If you are a Consumer using the Services without a registered account, your only option for these Terms to no longer apply is to stop accessing the Services indefinitely. So long as you continue to access the Services, even without an account, these Terms remain in effect. If there is a separate agreement between you and Justbookitnow.com governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.

4.4 All provisions of these Terms that by their nature should survive termination of these Terms will survive (including, without limitation, all limitations on liability, releases, indemnification obligations, disclaimers of warranties, agreements to arbitrate, choices of law and judicial forum and intellectual property protections and licences).

4.5  Where justbookitnow.com is providing a package of services, this Agreement shall come into effect on the Commencement Date and shall continue in force for the minimum period of 12, 36, 48 or 60 months, depending upon the package chosen and payment terms of any services we deliver for you.  This will be agreed separately via email or separte agreement.  Where this is the case, either party may terminate this Agreement immediately at any time by giving written notice 120 days prior to the date of termination.  For the purposes of this clause, written notice is deemed to be accepted via email to the agreed business contact (info@flameconcepts.com). Justbookitnow.com may not terminate this Agreement without reasonable cause or there has been a major breach of this Agreement. However, if the tickets for a specific event have gone on sale in the Phoenix  system the Client cannot terminate this agreement until after the specific event has taken place.  justbookitnow.com reserves the right to cancel/vary the agreement/contract with immediate effect or 28 days notice and vary any provision of the services that are required to be varied for technical or critical business reasons or if provision of our services is compromised, abused or where a situation arrises where a break down of trust between Flame and the client.

Without limiting Flame Concepts Ltd’s other rights and remedies, if Organiser or Flame terminates the Agreement due to an unresolved dispute or situation of a breach of these or any of the terms and conditions of data or use of any of our systems , then Organiser will immediately pay to Flame Concepts Ltd/justbookitno.com (1) all amounts accruing and owed to Flame Concepts Ltd, including, without limitation, obligations to pay and/or repay Flame Concepts Ltd for Fees, Sponsorship Payments, Advances, and/or advance payments of Event Registration Fees or monthly installments, as such terms are defined in the Agreement and only to the extent applicable to Organiser, (2) if the Agreement includes a minimum number of tickets Organiser must sell, a minimum amount of Event Registration Fees or the set amount due on the monthly instalments for the remainder of the term or Flame Concepts Ltd Services Fees that must be processed (each such sales or processing threshold, a “Minimum Threshold”), and/or a requirement to pay Flame Concepts Ltd the portion of Service Fees Flame Concepts Ltd would have received had a Minimum Threshold been met, or if a percentage commission would have been due for sales not yet met then a value determined by expected sales, previous advanced sales will be used to calculate the monies that would have been due to Flame for the remainder of the term of the agreement, then Organiser agrees to pay Flame Concepts Ltd an amount equal to (x) the amount that Flame Concepts Ltd would have received in Service Fees had the Minimum Threshold been met in each year of the term up to the date of such termination (with such Minimum Threshold prorated as to any partial year of the Term), less (y) the amount that Flame Concepts Ltd actually received in Service Fees attributable to Organiser’s sales during the Term up to the date of such termination; and (3) 100% of the anticipated Fees Flame Concepts Ltd would have earned during the remainder of the Term had the Agreement not been terminated with respect to (x) events on sale on the Site as of the Objection Date, and (y) any future events contemplated under the Agreement intended to go live in the ninety (90) days following the Objection Date.

5. Export Controls and Restricted Countries

As a growing global company based in the United Kingdom with operations in other countries, Justbookitnow.com complies with certain export controls and economic sanctions laws. All Users, regardless of your or the event’s location should familiarise yourself with these restrictions. In accepting these Terms you represent and warrant that: (a) you are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, European Union, Australia or Canada has embargoed goods and/or services of the same type as the Services, including without limitation, Cuba, Iran, North Korea, Syria or the Crimea region of Ukraine; and (b) you are not a person or entity, or owned by, under the control of, or affiliated with, a person or entity (i) that appears on the U.S. Office of Foreign Assets Control’s Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; the U.S. Department of State’s Terrorist Exclusion List; the Bureau of Industry and Security’s Denied Persons, Entity or Unverified List; the Consolidated List of Targets published by the U.K. HM Treasury; the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; (ii) that is subject to sanctions in any other country; or (iii) that is engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles.

6. Release and Indemnification

This is where you agree to cover Justbookitnow.com if you use the Service in a way at causes Justbookitnow.com to be the subject of a legal matter, or to face other claims or expenses.

6.1 Release. You hereby agree to release Justbookitnow.com from all damages (whether direct, indirect, incidental, consequential or otherwise), losses, liabilities, costs and expenses of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including other Users) in connection with the Services or any event listed on the Services. In addition, you waive any applicable law or statute, which says, in substance: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE RELEASED PARTY.”

6.2 Indemnification.

You agree to defend, indemnify and hold Justbookitnow.com and each of its and their respective officers, directors, agents, co-branders, licensors, payment processing partners, other partners and employees, harmless from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including, without limitation, reasonable attorneys’ and accounting fees) resulting from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise) or investigation made by any third party (each a “Claim”) relating to or arising out of: (a) your breach of these Terms (including any terms or agreements or policies incorporated into these Terms); (b) your use of the Services in violation of these Terms or other policies we post or make available; (c) your breach of any applicable local, state, provincial, national or other law, rule or regulation or the rights of any third party; and (d) if you are an Organiser, your events (including where Justbookitnow.com has provided Services with respect to those events), provided that in the case of (d) this indemnification will not apply to the extent that the Claim arises out of Justbookitnow.com’s gross negligence or willful misconduct. Justbookitnow.com will provide notice to you of any such Claim, provided that the failure or delay by Justbookitnow.com in providing such notice will not limit your obligations hereunder except to the extent you are materially prejudiced by such failure. Also, in certain circumstances Justbookitnow.com may choose to handle this ourselves, in which case you agree to cooperate with Justbookitnow.com in any way we request.

7. Disclaimer of Warranties and Assumption of Risks by You

We strive to provide Services in the way you need them, but there are some things it is important for you to understand that we cannot promise.

To the extent permitted by applicable laws, the Services are provided on an “as is” and “as available” basis. Justbookitnow.com expressly disclaims all warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, title, non-infringement and fitness for a particular purpose. For example, Justbookitnow.com makes no warranty that (a) the Services (or any portion of the Services) will meet your requirements or expectations; (b) the Services will be uninterrupted, timely, secure, or error-free; or (c) the results that may be obtained from the use of the Services will be accurate or reliable.

You acknowledge that Justbookitnow.com has no control over and does not guarantee the quality, safety, accuracy or legality of any event or Content associated with an event, the truth or accuracy of any information provided by Users (including the Consumer’s personal information shared with Organisers in connection with events) or the ability of any User to perform or actually complete a transaction. Justbookitnow.com has no responsibility to you for, and hereby disclaims all liability arising from, the acts or omissions of any third parties Justbookitnow.com requires to provide the Services or an Organiser chooses to assist with an event.

You understand and agree that some events may carry inherent risk, and by participating in those events, you choose to assume those risks voluntarily. For example, some events may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those events.

The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, will be limited to the maximum extent permitted by law.

8. Limitation of Liability

8.1 To the extent permitted by applicable laws, or as otherwise set forth herein, Justbookitnow.com and any person or entity associated with Justbookitnow.com’s provision of the Services (e.g., an affiliate, vendor, strategic partner or employee) (“Associated Parties”), will not be liable to you or any third party, for: (a) any indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, opportunity costs, intangible losses, or the cost of substitute services (even if Justbookitnow.com has been advised of the possibility of such damages); or (b) Your Content. In addition, other than the obligation of Justbookitnow.com to pay out Event Registration Fees in certain circumstances to certain organisers under the Merchant Agreement, and only in accordance with the terms therein, the maximum aggregate liability of Justbookitnow.com or Associated Parties is limited to the following:

(i) for Organisers of events with paid tickets, and subject to the terms of the Merchant Agreement, the fees (net of Justbookitnow.com Payment Processing Fees) that you paid us in the three (3) month period immediately preceding the circumstances giving rise to your claim; and

(ii) for Organisers of events with free tickets only, Consumers or other Users, (1) the total amount of all tickets or registrations that you purchased or made through the Services in the three (3) month period immediately preceding the circumstances giving rise to your claim; or (2) if you made no such purchases, one hundred pounds sterling (GBP £100).

8.2 Nothing in these Terms is intended to exclude or limit any condition, warranty, right or liability which may not be lawfully excluded or limited. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by willful acts, negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only those liability and other limitations which are lawful in your jurisdiction (if any) will apply to you and our liability is limited to the maximum extent permitted by law.



The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.

(a) Contact Us First.
If you have a question or concern about the Services, please contact us first. Our customer support team will try to answer your question or resolve your concern.

(b) Agreement to Arbitrate.
In the unlikely event that our customer support team is unable to resolve your concerns, the parties (you and we) each hereby agree to resolve any and all disputes or claims under these Terms, with respect to the Services, or related to our relationship through binding arbitration or in small claims court (to the extent the claim qualifies) instead of in courts of general jurisdiction, and only on an individual basis. In no event may either we or you seek to resolve a dispute with the other as part of any purported class, consolidated or representative proceeding. Binding arbitration is subject to very limited review. Only the arbitrator appointed pursuant to this Section, and not any federal, state or local court will have the authority to resolve any dispute or claim relating to this Section including, without limitation, regarding the scope, enforceability and arbitrability of these Terms. This arbitration provision will survive termination of these Terms. These Terms evidence a transaction in interstate commerce and the interpretation and enforcement of this Section 9 is governed by the Federal Arbitration Act, notwithstanding the choice of law set forth in Section 9(h) below.

(c) Scope of Agreement.
This agreement to arbitrate is intended to be broadly interpreted as to legal disputes between you and us. It includes, but is not limited to: (i) all claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; (ii) all claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising); and (iii) all claims that may arise after termination of these Terms and/or your use of the Services.

(d) Exceptions.
Notwithstanding this Agreement to arbitrate, either party may (i) bring an action on an individual basis in small claims court (to the extent the applicable claim qualifies); or (ii) bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorised use of intellectual property in a court in the United Kingdom. Patent or Trademark Office to protect its Intellectual Property Rights (“Intellectual Property Rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). In addition, the portion of any dispute or complaint relating to our participation in the US-EU or US-Swiss Privacy Shield Frameworks is subject to the Dispute Resolution section of our Privacy Policy before being subject to this Section.

(e) No Class Actions.

(f) Notice of Dispute.
A party who intends to seek arbitration must first send to the other a written Notice of Dispute (“Notice”). The Notice to Justbookitnow.com must be addressed to the following address (“Notice Address”) and must be sent by certified mail: Flame Concepts Ltd, Attn: Legal Department, Arkle House, 31 Lonsdale Street, Carlisle, Cumbria, CA1 1BJ. Notice to you will be addressed to a mailing, home or payment address currently on record with Justbookitnow.com and must be sent by certified mail. If Justbookitnow.com has no records of such physical address, such notice may be delivered to your Justbookitnow.com account email address. The Notice must (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought. If Justbookitnow.com and you do not reach an agreement to resolve the claim within sixty (60) calendar days after the Notice is received, you or Justbookitnow.com may commence an arbitration proceeding.

(g) Arbitration Proceedings.
The arbitration will be governed by the arbitration legislation, or, if the actions giving rise to the dispute or claim relate to your personal or household use of the Services (rather than business use).  All issues in dispute between the parties are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Section 9.

(h) Location of Arbitration Proceedings. If you are a Consumer, any arbitration hearings will take place (at your option) either in the county of your residence or by phone, except that is you are a Consumer whose residence is outside of the United Kingdom, the hearing will take place either in Manchester or by phone or videoconference, at your option and as permitted by the rules. If you are a business (i.e., your use of the Services were for commercial use), then unless Justbookitnow.com and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location in the United Kingdom for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the arbitrator will determine the location. If your claim is for ten thousand pounds (£1,000) or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the Rules. If your claim exceeds this, the right to a hearing will be determined by the Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. All decisions by the arbitrator will be final and binding and judgment on the award rendered may be entered in any court having jurisdiction.

(i) Costs of Arbitration; Legal Fees.

i. Payment of Costs and Expenses. Payment of all filing, administration, and arbitrator costs and expenses imposed by an arbitrator will be governed by the arbitrator rules, provided that if you are initiating an arbitration against Justbookitnow.com and the value of the relief sought is one thousand pounds or less, then Justbookitnow.com will advance all filing, administrative and arbitration costs and expenses imposed by the arbitrator (subject to reimbursement as set forth below). Further, if the circumstances in the preceding sentence apply and your claim arises from your use of the Services as a Consumer, but the value of relief sought is more than one thousand pounds (£1,000) and you demonstrate to the arbitrator that such costs and expenses would be more expensive than a court proceeding, then Justbookitnow.com will pay the amount of any such costs and expenses. In the event that the arbitrator determines that all of the claims you assert in arbitration are frivolous according to Federal Rule of Civil Procedure 11, you agree to reimburse Justbookitnow.com for all such cost and expenses that Justbookitnow.com paid and that you would have been obligated to pay under the rules.

ii. Payment of Legal Fees. Just as in any court proceeding, each party will initially bear its own attorneys’ fees and expenses in connection with any arbitration. Should either party be determined to have substantially prevailed in the arbitration, then upon such party’s request, the arbitrator will award such prevailing party the reasonable attorneys’ fees and expenses that it incurred in connection with the arbitration, provided that to the extent that the dispute or claim relate to your personal or household use of the Services (rather than business use) Justbookitnow.com will not seek to recover its attorneys’ fees and expenses in an arbitration initiated by you. The arbitrator may make rulings and resolve disputes as to the reimbursement of attorneys’ fees and expenses upon request from either party made within fourteen (14) days of the arbitrator’s ruling on the merits.

(j) Future Changes. Notwithstanding any provision in these Terms to the contrary, you and Justbookitnow.com agree that if Justbookitnow.com makes any future change to this arbitration provision (other than a change to the Notice Address) Justbookitnow.com will provide you with notice of such change and you may reject any such change by sending us written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision as unmodified by such rejected change.

(k) Special Severability.

In the event that any provisions of this Section 9 are found to be invalid or unenforceable for any dispute or claim, then, the entirety of this Section 9 will be null and void with respect to such dispute or claim and Section 23 will apply in lieu of this Section 9.

(l) Opt Out.

You have the right to opt out and not be bound by the arbitration or class action waiver provisions set forth above by sending (from the email address we associate with you as a User) written notice of your decision to opt-out to legal@justbookitnow.com, with the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” The notice must be sent within thirty (30) days of your first use of the Services or your agreement to these Terms (whichever is later); otherwise, you will be bound to arbitrate disputes in accordance with the terms of those paragraphs. Note that if you opt out of these arbitration provisions, Justbookitnow.com also will not be bound by them.

10. Licence to the Justbookitnow.com Services

10.1 Licence to Services.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable (except to sub-Users registered via the Services), revocable right to use our Services solely to (a) browse the Services and search for, view, register for or purchase tickets or registrations to an event listed on the Services; and/or (b) create event registration, organiser profile and other webpages to promote and market, your event, business or venue for online bookings.  Where you want to utilise our full services to manage, track, and collect sales proceeds for an event or registration along with web designs and other services offered by Flame Concepts Ltd/justbookitnow.com you will come under the Business Terms of service. Your use of the Services must be in compliance with these Terms and in compliance with all applicable local, state, provincial, national and other laws, rules and regulations. In addition, by using any search functionality or address auto-population tools, you are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).

10.2 Restrictions on Your Licence.

Without limitations on other restrictions, limitations and prohibitions that we impose (in these Terms or elsewhere), you agree you will not directly or indirectly (a) copy, modify, reproduce, translate, localise, port or otherwise create derivatives of any part of the Services; (b) reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or structure, sequence and organisation of all or any part of the Services; (c) rent, lease, resell, distribute, use the Services for other commercial purposes not contemplated or otherwise exploit the Services in any unauthorised manner; (d) remove or alter any proprietary notices on the Services; or (e) engage in any activity that interferes with or disrupts the Services.

10.3 Our Intellectual Property and Copyrights.

You agree that all Site Content may be protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. Justbookitnow.com may own the Site Content or portions of the Site Content may be made available to Justbookitnow.com through arrangements with third parties. Site Content included in or made available through the Services is the exclusive property of Justbookitnow.com and is protected by copyright laws. You agree to use the Site Content only for purposes that are permitted by these Terms and any applicable local, state, provincial, national or other law, rule or regulation. Any rights not expressly granted herein are reserved.

10.4 Trademarks.

The trademarks, service marks and logos of Justbookitnow.com (the “Justbookitnow.com Trademarks”) used and displayed in connection with the Services are registered and unregistered trademarks or service marks of Justbookitnow.com. Other company, product and service names used in connection with the Services may be trademarks or service marks owned by third parties (the “Third Party Trademarks,” and, collectively with Justbookitnow.com Trademarks, the “Trademarks”). The offering of the Services will not be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trademark displayed in connection with the Services without the prior written consent of Justbookitnow.com specific for each such use. The Trademarks may not be used to disparage Justbookitnow.com, any third party or Justbookitnow.com’s or such third party’s products or services, or in any manner that may damage any goodwill in the Trademarks. Use of any Trademarks as part of a link to or from any site is prohibited unless Justbookitnow.com approves the establishment of such a link by prior written consent specific for each such link. All goodwill generated from the use of any Justbookitnow.com Trademark will inure to Justbookitnow.com’s benefit. A number of issued patents and patents pending apply to the Services. Site Content may also be protected by copyrights owned by Justbookitnow.com and/or third parties. Please note that if you copy portions of the Services you are violating these patent rights and copyrights.

10.5 Use of Sub-domains. Justbookitnow.com may provide you with the right to use a sub-domain within the Site (e.g., [sub-domain prefix].justbookitnow.com or [sub-domain prefix].flameconcepts.systems) for a given event and its ticketing/registration. All such sub-domains are the sole property of Justbookitnow.com and we reserve the right to determine the appearance, design, functionality and all other aspects of such sub-domains. In the event Justbookitnow.com provides you with a sub-domain, your right to use such sub-domain will continue only for so long as your event is actively selling on the Services and you are in compliance with the Terms, including without limitation, these Terms of Service. If Justbookitnow.com terminates your right to use a sub-domain for any other reason, it will provide you with a new sub-domain.

11. Licences and Permits Organisers Must Obtain

If you are an Organiser, without limiting the generality of any representations or warranties provided elsewhere in these Terms of Service, you represent and warrant to us that:

(a) You and your affiliates will obtain, prior to the start of ticket sales, all applicable licences, permits, and authorizations (individually and collectively, “Licensure”) with respect to events hosted by you or your affiliates on the Services. Licensure includes but is not limited to property operation permits and fire marshal permits;

(b) You and your affiliates will comply, and will ensure that the venues for each event hosted by you or your affiliates on the Services will comply, with all applicable laws, regulations, rules and ordinances;

(c) You will only request that Justbookitnow.com offer tickets to an event after you have obtained any specific Licensures for such event, including, but not limited to, any local or national authority’s authorisation of the event, traffic engineering authorisations, fire department inspection reports, authorisation to receive minors (if applicable), sanitary authorisation (if applicable), and any other potential applicable authorisations; and (d) you and your affiliates will maintain in force throughout the term of access to the Service the applicable Licensure for organiser to promote, produce, sponsor host and sell tickets for all events hosted by you or your affiliates on the Services

(d) Without limiting the generality of any release provided under these Terms of Service, as a material inducement to Justbookitnow.com permitting you to access and use the Services, you hereby agree to release Justbookitnow.com, and its affiliates and subsidiaries, and each of its and their respective parent companies, subsidiaries, officers, affiliates, representatives, shareholders, contractors, directors, agents, partners and employees from all damages (whether direct, indirect, incidental, consequential or otherwise), losses, liabilities, costs and expenses of every kind and nature, including, without limitation, attorneys’ fees, known and unknown, arising out of or in any way connected with your or your affiliates’ Licensure, any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure.

(e) Without limiting your indemnification obligations elsewhere under these Terms of Service, you agree to defend, indemnify and hold Justbookitnow.com, and its affiliates and subsidiaries, and each of its and their respective officers, directors, agents, co-branders, licensors, payment processing partners, other partners and employees, harmless from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including, without limitation, reasonable attorneys’ and accounting fees) resulting from any Claim due to or arising out of your or your affiliates’ Licensure, any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure. You agree to provide evidence of Licensure and related information prior to offering tickets or registrations for events on the Site and promptly upon the reasonable request of Justbookitnow.com from time to time.

12. Your Rights to Submit a Copyright Takedown Notice

If you are a copyright owner or an agent of a copyright owner and you believe that any content on the Sites infringes your copyrights, you may submit a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) by following the directions we provided in Justbookitnow.com’s Trademark and Copyright Policy.
13. Scraping or Commercial Use of Site Content is Prohibited

The Site Content is not intended for your commercial use. You have no right to use, and agree not to use, any Site Content for your own commercial purposes. You have no right to, and agree not to scrape, crawl, or employ any automated means to extract data from the Site(s).

14. Fees and Refunds.

14.1 Fees That We Charge. Creating an account, listing an event and accessing the Services are free to provide basic listings.  Different packages and levels or promotion are available to boost your exposure and our support alongside providing our own ticketing and registration services.   These fees may vary based on individual agreements between Justbookitnow.com and certain Organisers. Organisers ultimately determine whether these fees will be passed along to Consumers and shown as “Booking Fees” or “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organiser out of ticket and registration gross proceeds. The fees charged to Consumers may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfillment fees. Therefore, the fees paid by Consumers for an event are not necessarily the same as those charged by Justbookitnow.com to the applicable Organiser or the standard fees described on the Services to Organisers. In addition, certain fees are meant, on average, to defray certain costs incurred by Justbookitnow.com, but may in some cases include an element of profit and in some cases include an element of loss. Justbookitnow.com does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.

There may be an initial setup fee to cover set-up costs of different packages of service justbookitnow.com provides to the Organiser, the creation of your branded basket page and staff training.  To discuss more specialist and specific packges of support, contact one of the team to help you.

If the Phoenix system is linked to your own payment gateway which doesn’t provide for direct payment of our fees, Flame Concepts/justbookitnow.com shall invoice the client at the agreed rates.  Payment is due within the terms outlined in our quotation via BACS.  Late payments may incur charges or restrictions to the use of the system, closure of your sales or even termination of this agreement.  You should read our Ticketing agent terms for further references and clarifcation.

14.2 Ticket Transfers. If you wish to transfer tickets to an event you have purchased on Justbookitnow.com, please contact the Organiser of the event. If you are unable to reach the Organiser, or the Organiser is unable to arrange a ticket transfer, please contact the event organiser.

14.3 Refunds. Because all transactions are between an Organiser and its respective attendees, Justbookitnow.com asks that all Consumers contact the applicable Organiser of their event with any refund requests.

(a) If you are a Consumer, you acknowledge that should you receive a refund for your ticket, you will discard any ticket that we or any Organiser has delivered, and will not use it (or any copy of it) to attend the event. Violation of the foregoing constitutes fraud. You acknowledge that the applicable procedure to check the validity of the ticket must always be followed. Justbookitnow.com will not be held liable under any circumstances for any costs arisen from non-compliance by Organisers with applicable procedures that must be implemented by Organisers to check validity of tickets. Justbookitnow.com will not be held liable under any circumstances for costs and/or damage associated with tickets arisen from situations with fraud and/or for damage associated with the purchase of the ticket through non-official means, such as third parties.

(b) If you are an Organiser, you acknowledge that the applicable procedure to check the validity of the ticket must always be followed. Justbookitnow.com will not be held liable under any circumstances for any costs arisen from non-compliance by Organisers with applicable procedures that must be implemented by Organisers to check validity of tickets. Justbookitnow.com will not be held liable under any circumstances for costs and/or damage associated with tickets arisen from situations with fraud and/or for damage associated with the purchase of the ticket through non-official means, such as third parties.

15. Your Account with Justbookitnow.com

We may require you to create an account to access certain features or functions of the Services. You agree to follow certain rules when you create an account with Justbookitnow.com or user the Services, including the following:

• You must be at least 18 years of age, or the legal age of majority where you reside, to use the Services. If you are 13 or older, you may only use the Services under the supervisions of a parent or legal guardian who manages your use and/or account. However, if you are under 13, please do not provide us with any information about yourself.

• You agree to provide true, accurate, current and complete information about yourself, or if you are using the Services on behalf of an entity, the entity (the “Registration Data”). You also agree to update this Registration Data if it changes.

• If there is a dispute between two or more persons or entities as to account ownership, Justbookitnow.com will be the sole arbiter of that dispute and Justbookitnow.com’s decision (which may include termination or suspension of the account) will be final and binding on those parties.

• If you are using the Services on behalf of a company or other entity, you represent and warrant that you have the authority to legally bind that entity and grant Justbookitnow.com all permissions and licences provided in these Terms.

• We may provide you the ability to implement certain permission within your account to third parties including, “sub-users,” “sub-accounts,” or other credentialed account users. If we do so, you agree that you are solely responsible for all activity that occurs under your account (including actions by sub-users), so you must maintain the confidentiality of your password and account details. You likewise agree that all rules applicable to your account will apply to all third parties to whom you grant access to your account.

• You agree to immediately notify Justbookitnow.com of any unauthorised use of your password or account or any other breach of security. You are responsible for (and we will hold you responsible for) any activities that occur under your account.

16. Our Community Guidelines

You agree to abide by the Justbookitnow.com Community Guidelines whenever you use or access our Services. Please read these carefully, as they affect what types of content and conduct are permitted on and through the Justbookitnow.com Services.
17. Your Content.

17.1 Licence.

Justbookitnow.com does not make any claim to Your Content. However, you are solely responsible for Your Content. You hereby grant Justbookitnow.com a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable right and licence to access, use, reproduce, transmit, adapt, modify, perform, display, distribute, translate, publish and create derivative works based on Your Content, in whole or in part, in any media, for the purpose of operating the Services (including Justbookitnow.com’s promotional and marketing services, which may include without limitation, promotion of your event on a third party website), and you hereby waive any and all moral right to use the name you submit with Your Content. Notwithstanding the foregoing, Justbookitnow.com does not claim, and you do not transfer, any ownership rights in any of Your Content and nothing in these Terms of Service will restrict any rights that you may have to use and exploit Your Content outside of the Services.

17.2 Your Representations About Your Content.

You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing licence, and that all Your Content (a) does not infringe, violate, misappropriate or otherwise conflict with the rights of any third party; (b) complies with all applicable local, state, provincial, national and other laws, rules and regulations; and (c) does not violate these Terms.

17.3 Additional Rules About Your Content.

Your Content must be accurate and truthful. Justbookitnow.com reserves the right to remove Your Content from the Services if Justbookitnow.com believes in its sole discretion that it violates these Terms, our Community Guidelines, or for any other reason. Justbookitnow.com may use your name and logo (whether or not you have made it available through the Services) for the purpose of identifying you as an existing or past customer of Justbookitnow.com both on the Services and in marketing, advertising and promotional materials. We likewise may preserve Your Content and account information and may also disclose Your Content and account information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to (a) comply with legal process; (b) respond to claims that any of Your Content violates the rights of third parties; (c) enforce or administer the Terms of Service, including without limitation, these Terms of Service; and/or (d) protect the rights, property and/or personal safety of Justbookitnow.com, its users and/or the public, including fraud prevention. You understand that the technical processing and transmission of the Services, including Your Content, may involve transmissions over various networks and/or changes to conform and adapt to technical requirements of connecting networks or devices.

18. Rules for Use of Email Tools

18.1 Justbookitnow.com may make available to you features and tools that allow you to contact your Consumers, other users of the Services, or third parties via email (the “Email Tools”). If you use Email Tools, you represent and agree that:

(a) you have the right and authority to send emails to the addresses on your recipient list and such addresses were gathered in accordance with email marketing regulations in the recipient’s country of residence;

(b) your emails are not sent in violation of any privacy policy under which the recipient emails were gathered;

(c) you will use the Email Tools in compliance with all applicable local, state, provincial, national and other laws, rules and regulations, including those relating to spam and email, and including without limitation the EU GDPR and e-privacy directive;

(d) you will only use the Email Tools to advertise, promote and/or manage a bona fide event listed on the Services;

(e) your use of the Email Tools and the content of your emails complies these Terms;
(f) you will not use false or misleading headers or deceptive subject lines in emails sent using the Email Tools;

(g) you will respond immediately and in accordance with instructions to any Consumer sent to you by Justbookitnow.com requesting you modify such Consumer’s email preferences;
(h) you will provide an accessible and unconditional unsubscribe link for inclusion in every email where one is required, and you will not send any emails to any recipient who has unsubscribed from your mailing list.

18.2 If you violate any of these Email Tools rules or if your use of the Email Tools results in bounce rates, complaint rates or unsubscribe requests in excess of industry standards or if your emails cause disruption to the Services, Justbookitnow.com may (without limitation of any other legal or contractual remedies it has) limit or suspend your access to the Email Tools.
19. Notices

Notices to you may be sent via email or regular mail to the address in Justbookitnow.com’s records. The Services may also provide notices of changes to these Terms or other matters by displaying notices or links to notices to you generally on the Services. If you wish to contact Justbookitnow.com or deliver any notice, you can do so at Flame Concepts Ltd, Arkle House, 31 Lonsdale Street, Carlisle, CA1 1BJ or via email to legal@justbookitnow.com

20. Modifications to the Terms or Services

Justbookitnow.com reserves the right to modify these Terms from time to time (collectively, “Modifications”). If we believe the Modifications are material, we will inform you about them by doing one (or more) of the following (a) posting the changes through the Services; (b) updating the “Updated” date at the top of this page; or (c) sending you an email or message about the Modifications. Modifications that are material will be effective ten (10) days following the “Updated” date or such other date as communicated in any other notice to you. Modifications that are simply addressing new functions we add to the Services or which do not impose any additional burdens or obligations on you will be effective immediately. You are responsible for reviewing and becoming familiar with any Modifications. Your continued use of the Services following Modifications constitutes your acceptance of those Modifications and the updated Terms. In certain circumstances, Justbookitnow.com may seek a Modification to these Terms that will only apply to you. This type of Modification must be accomplished by way of a written or electronic document signed by you and an authorised officer of Justbookitnow.com. Justbookitnow.com is constantly evolving our products and services to better meet the needs of our Users. Because of this, we cannot guarantee the availability of certain product features or functionality. Justbookitnow.com reserves the right modify, replace or discontinue any part of the Services or the entire Service.

21. Assignment.

We may, without your consent or approval, freely assign these Terms and our rights and obligations under these Terms whether to an affiliate or to another entity in connection with a corporate transaction or otherwise.

22. Entire Agreement

Except as otherwise set forth herein, these Terms constitute the entire agreement between you and Justbookitnow.com and govern your use of the Services, superseding any prior or contemporaneous agreements, proposals, discussions or communications between you and Justbookitnow.com on the subject matter hereof, other than any written agreement for Services between you and an authorised officer of Justbookitnow.com relating to a specified event or events.
23. Applicable Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to its conflict of laws rules. These laws will apply no matter where in the world you live. But if you live outside of the England and Wales, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law. Justbookitnow.com is based in England and any legal action against Justbookitnow.com related to our Services and that is not precluded by the arbitration provisions in these Terms must be filed and take place in England. Thus, for any actions not subject to arbitration, you and Justbookitnow.com agree to submit to the personal jurisdiction of the courts (as applicable) located in England.

24. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services (“Feedback”). Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual licence to use and publish those ideas and materials for any purpose, without compensation to you.
25. Third Party Websites; Linked Accounts

The Services may provide, or Users may provide, links to other Internet websites or resources. Because Justbookitnow.com has no control over such websites and resources, you acknowledge and agree that Justbookitnow.com is not responsible for the availability of such websites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, services or other materials on or available from such websites or resources, or any damages or losses related thereto, even if such websites or resources are connected with Justbookitnow.com partners or third party service providers.

26. Additional Miscellaneous Provisions

Our failure to enforce any part of these Terms will not constitute a waiver of our right to later enforce that or any other part of these Terms. No oral waiver, amendment or modification of these Terms will be effective. If any provision of these Terms is found to be unenforceable, that part will be limited to the minimum extent necessary the other provisions of these Terms remain in full force and effect. Section titles in these Terms are for convenience and have no legal or contractual effect. No independent contractor, agency, partnership, joint venture or other such relationship is created by these Terms. We may freely assign any of our rights and obligations under these Terms. We may translate these Terms into other languages for your convenience. If there is a conflict between the English version and a translated version, the English version will control.

27. Additional Clauses for Users in Certain Locations

Justbookitnow.com is a growing global company offering Organisers and Consumers the opportunity to benefit from our Services worldwide. To allow each User full advantage of our Services and applicable law, certain additional provisions included in this Section may be applicable to you.

27.1 EEA, Swiss and UK Users. If you are a User located in the European Economic Area (“EEA”), Switzerland and the United Kingdom (together, “EU”) who is an individual acting for purposes that are wholly or mainly outside of your trade, business, craft or profession while using the Services, then the following EU Amendments available here apply to you. If you are an Organiser located in the EU you are a data controller with respect to your event attendees’ personal data of which Justbookitnow.com will act as a data processor in relation to certain data processing operations. In these circumstances, the Data Processing Addendum for Organisers located here is incorporated in to these Terms


Our services are web/cloud based and so will require internet access.  Where you are using justbookitnow.com’s ticketing platform, it is recommended to use a desktop PC although it is accessible via mobile device.
Online system: The recommended system requirements to ensure smooth running and efficient and secure use and redemptions of the tickets/passes/memberships sold via Phoenix  is a Mac or PC, laptop with 1 GB RAM, Windows 7 (or later) operating system with a broadband wired connection via a network connection running at 100MBPS or internet connection running at a minimum 1 MBPS rate or similar with a 1D and 2D barcode scanner programmed to scan QR Code format (some scanners will do this automatically, if not the code can be found in the scanner manual) . It is not recommended to use a dial-up internet connection and slower machines as the functionality of the system will be affected.

Offline system We can offer scanning via a live/off-line solution.  We also can help provide live connectivity regardless of your event location so please talk to us about your needs.
Justbookitnow.com are not responsible for any issues which arise from the incorrect or partial use of the Phoenix  system or the Client’s decision not to scan tickets/passes/memberships presented by a customer, to obtain validation from either the online or offline system.


We carefully select external providers and business partners to help bring you the total solution.  This may include printing, wristbands for access and RFID access control and booking cancelation insurance.

29.1 Booking insurance

The booking insurance will be an agreement between your business and Booking Protect.  In the event you are using a central gateway, we will, by default, provide the customers with booking refund insurance.

If you sign an agreement with Booking Protect, we will link our ticketing/booking system to their system.

In either case we do not and are not the insurer.  Booking Protect are registered and regulated and any claims by customers are made direct with Booking Protect.  You will be responsible for payments to them for sales in line with their terms.

30. Non-solicitation

The Customer will not, without the other party’s prior written consent, during the Term or for a period of 6 months after the end of the Term, directly or indirectly, either for himself or for any other person, firm or company:

(a) solicit the business of any person, firm, company or otherwise who is or was a client, customer, supplier, sub-contractor or agent of the Provider; or

(b) engage, employ or otherwise solicit for employment any employee or contractor of the Provider involved in the performance of this Agreement.

Last updated 29 April 2018